Shipping & Returns

Worldwide Delivery

We ship to 40+ countries — from the UK and Europe to the UAE, USA, Southeast Asia, and beyond. Every order is picked up directly from the manufacturing facility and dispatched as quickly as possible. You will receive tracking information as soon as your order leaves the warehouse.

For orders under 20 kg or under $1,000 USD in value, we use trusted courier partners — DHL, FedEx, and TNT. For larger or heavier shipments, we arrange direct airline freight, sea shipping, or road transport, whichever is the most efficient and cost-effective for your destination.

Shipping costs are calculated individually based on weight, dimensions, destination, and urgency. Contact our team for a quote before placing your order.

Import Taxes & Duties

Our shipping rates cover export clearance and delivery to your country. Import taxes and duties in the destination country are the customer's responsibility and are not included in the quoted shipping cost.

If you prefer a fully managed delivery — including import customs clearance, duty and tax payment, and final-mile delivery to your door or installation point — we can arrange that. Please request this service before your order is dispatched. This option is available for most countries and is particularly recommended for orders over $1,000 USD.

Packaging & Insurance

Every order is inspected before dispatch and packaged using professional-grade wrapping and protective materials. Security seals are applied to all parcels.

All shipments are covered by delivery insurance. If your parcel arrives with visible damage to the outer packaging, sign for it and write DAMAGED next to your signature. Open the parcel and, if contents are damaged, notify us immediately by email with photos. We will arrange collection of the damaged item and send a replacement at no additional cost. Items showing signs of having been fitted are not eligible for exchange under this policy.

Payment Options

• Bank Transfer (T/T) — Direct wire transfer. We provide full banking details and a proforma invoice. Funds typically clear in 3–5 business days.
• Credit Card (Visa / Mastercard) — A 5% surcharge applies to cover card processing and currency conversion fees. All transactions are processed in USD, EUR, or GBP.
• Cryptocurrency — Bitcoin and other major cryptocurrencies accepted. Fast, secure, and no currency conversion fees.
• PayPal — Available. Full payment required before shipment, as PayPal may hold funds for up to 21 days.
• Letter of Credit / Irrevocable Transfer — Available for orders of $10,000 USD and above.
• Direct Factory Payment — For large orders ($50,000+ USD), payment can be made directly to the manufacturer. We manage the order on your behalf throughout.

Returns & Exchanges

We work closely with every customer before an order is placed to confirm fitment, specifications, and compatibility. Taking the time to get this right at the start is the best way to avoid returns entirely.

Custom and built-to-order products are non-returnable and non-cancellable once production has begun. Please review all specifications carefully before confirming your order.

For all other orders, returns and exchanges are accepted in the following cases only:

• Factory defect
• Incorrect or incomplete goods received

Items must be returned in their original, undamaged packaging. International customers are responsible for return shipping costs. Refunds are processed via the original payment method. For bank transfer refunds, a copy of the relevant ID document is required.

All returns must be coordinated with our manager before shipping. Please contact us at [email protected] to initiate the process.

Questions?

If you have any questions about delivery, payment, or your order, our team is here to help. Reach out via the contact form on this site or email us directly — we typically respond within one business day.