Terms and Conditions — Hodoor Wheels

1. Definitions

Website — the online resource located at hodoorwheels.com, comprising interconnected web pages operated by Hodoor World Ltd for the presentation of wheels and related services.

Seller — Hodoor World Ltd, a company incorporated under the laws of England and Wales (company number 13984519), with its registered office at 85 Great Portland Street, London, United Kingdom, W1W 7LT.

Agent or Commission Agent — a legal entity that has entered into a commission or agency agreement with the Seller for the sale of the Seller's Goods, or of Goods held by the Seller on consignment.

Delivery Service — a legal entity engaged by the Seller to provide transport and logistics services.

Site Visitor — an individual who opens the Website in a web browser or arrives at it from a search engine or another site.

Client — an individual acting as a consumer under the consumer protection legislation of England and Wales, who has placed an Order on the Website and/or paid a deposit to reserve Goods with the Seller, or who has purchased Goods from the Seller, an Agent, or a Commission Agent.

Manufacturer (Supplier or Consignor) — a legal entity that manufactures, supplies, or consigns the Goods.

Recipient — an individual authorised to collect Goods from the Seller, an Agent, or a Delivery Service on behalf of the Client.

Place of sale or sales office (Hodoor Wheels) — a fixed retail premises owned or leased by the Seller, an Agent, or a Commission Agent.

Order — an electronic document generated automatically on the Website, constituting the Client's request to reserve and subsequently purchase Goods and Services from the Seller, an Agent, or a Commission Agent.

Acceptance — the Client's actions in forming an Order and/or paying for Goods by cash, bank transfer, or electronic means. Acceptance is deemed complete upon formation of the Order or upon payment, whichever occurs first.

Cancellation of an Order — refusal to accept.

Payment date — depending on the method chosen: the date cash is received at the Seller's cash desk; the date funds are credited to the Seller's account; or the date a paying agent accepts cash, recorded in accordance with applicable payment system rules.

Goods — products offered by the Seller at its places of sale and presented for information on the Website.

Services — delivery, fitting, testing, and comparable services provided by the Seller, an Agent, or a Delivery Service, the types and costs of which are communicated to the Client on the Website.

Client Questionnaire — the information about the Client supplied when the Order is formed.

Proper product quality — the condition of Goods in which all mandatory legal or contractual requirements are met, so that the Goods may be used for their intended purpose and are therefore useful to the consumer, safe, and free from defects.

2. General rules

2.1. This Agreement constitutes a public offer under the law of England and Wales.

2.2. The Client may enter into a contract with the Seller only by adhering to these terms without exception or reservation. A retail sale contract is concluded once the Seller issues a cash or sales receipt, or another document confirming payment and transfer of Goods to the Client.

2.3. This Offer Agreement is a merger agreement.

2.4. The public offer is deemed accepted by the Site Visitor or Client:

• from the moment the Visitor registers on the Website;

• from the moment the Client places an Order.

2.5. The terms of this Agreement are permanently published on the Website in the "Offer" section.

2.6. The Seller may unilaterally accept and amend the terms of this Agreement. As between the Seller and the Client, the provisions in force at the time of Acceptance apply.

2.7. Relations between the Client and the Seller from the moment of Acceptance are governed by this Agreement; the law of England and Wales; applicable consumer protection legislation; and any relevant regulations on the sale of certain categories of goods, including lists of durable goods exempt from the buyer's right to obtain a replacement free of charge during repair, and lists of non-food goods of satisfactory quality that cannot be returned or exchanged.

3. Subject of the agreement

3.1. The subject of this Agreement is to give the Client the opportunity to reserve and subsequently purchase, for personal, family, domestic, and other non-business needs, Goods presented on the Website by placing an Order, subject to subsequent telephone confirmation. This constitutes a reservation of the Goods in the Seller's warehouse with the option of later purchase at the Seller's places of sale. The Agreement applies to all categories of goods and services presented on the Website.

3.2. The Agreement also allows the Client to obtain additional Services, including prior inspection of Goods, installation, delivery, size selection, repair, exchange, reservation, and other services arranged through an Order.

4. Order confirmation

4.1. Placing an order means selecting Products on the Website and clicking "Place an order", "Pay upon receipt", or "Pay online", with the formation of an electronic document and/or its payment in cash or by bank transfer, whichever occurs first, subject to Acceptance of this Agreement.

4.2. Orders may be placed by the Client:

• directly at the Seller's places of sale with the assistance of an employee;

• on the Website by selecting Goods and clicking "Checkout", "Pay upon receipt", or "Pay online";

• through Hodoor Wheels customer support by telephone at +44 (744) 0965 747.

4.4. Placing an Order constitutes the transmission of information from the Client to the Seller regarding the intention to reserve and later purchase Goods.

4.5. Where the Client pays at checkout, the funds transferred constitute a prepayment to the Seller for reservation of the Goods.

4.6. An Order contains the order number, name, contact telephone number, products with their prices and characteristics, and other data supplied by the Client.

4.7. The Client bears full responsibility for supplying incorrect information in an Order that renders the Seller unable to perform its obligations properly.

4.8. The price and characteristics of Goods in an Order are indicative; the final price is confirmed to the Client by the Seller's operator upon telephone confirmation.

4.9. All telephone conversations between the Seller and the Client are recorded.

4.10. After an Order is placed, the Seller's operator calls the Client to verify the Order details, clarify and confirm the Services, confirm the price and availability of Goods, and confirm the sale date. The Client must provide the necessary information and orally confirm the intention to purchase.

4.11. If the Client cannot be reached at the number given within 2 (two) hours of placing the Order, the Seller may cancel the Order unilaterally.

4.12. If Goods specified in the Order are unavailable in the Seller's warehouse, the Seller may remove those Goods from the Order or cancel the Client's Order at any time, notifying the Client by email.

4.13. Before confirming an Order, the Seller may unilaterally change the price of Goods. The Client may cancel the Order unilaterally.

4.14. Where a fully or partially prepaid Order is cancelled, the Seller refunds the price of the Product to the Client by the same method used for payment within 5 (five) business days.

4.15. After confirmation, the Client receives an email notification containing the order number, total order amount, list of goods, price of each product, information about Services, and the time of purchase. Once an Order is confirmed, prices cannot be changed.

4.16. The Seller may block the actions of a Client who breaches this Agreement without giving reasons. From the moment of breach, all Orders of that Client are deemed cancelled.

4.17. A user or Client under 18 must obtain permission from a parent or other legal representative to place an Order. If a parent or legal representative does not agree with any provision of this Agreement, the user must refrain from placing an Order.

5. Payment for Products

5.1. The price of Goods is stated in USD, EUR, or GBP and excludes applicable taxes and fees.

5.2. Payment in cash is made:

5.2.1. at the place of sale at the time of purchase;
5.2.2. by transfer of funds to an employee of the Seller or an Agent.

5.3. Payment by bank transfer is made:

5.3.1. by advance payment at the time of placing the Order on the Website;
5.3.2. by payment card to an employee of the Seller via terminal;
5.3.3. by transfer of funds to the Seller's settlement accounts on the basis of the Seller's invoice within 3 (three) business days of invoice issue.

5.4. Where payment is partial, Goods are deemed paid from the date the entire amount for the purchased Goods is received.

5.5. Where payment is made by bank transfer, a delay exceeding 5 (five) days constitutes a material breach of this contract, and the Seller may unilaterally refuse to perform it.

6. Receipt of goods

6.1. The Client may receive Goods:

5.2.1. at the place of sale at the time of purchase;
5.2.2. through an employee of the Seller as part of Free Delivery of the purchased products;
5.2.3. through an Agent or Delivery Service as part of Delivery Services for purchased products.

6.2. The Client may at any time before and at the moment of receipt refuse to accept Goods that have not been paid for and were ordered, in which case the Order is deemed cancelled and the Acceptance withdrawn. Any sale contract previously concluded, if any, terminates at the Client's initiative. Funds paid by the Client in any form must be returned in accordance with this Agreement.

6.3. The Client may authorise a Recipient to collect Goods. To do so, the Recipient's contact details, including surname, first name, patronymic, and contact information, must be supplied when the Order is placed.

6.4. The risk of accidental loss or damage to Goods passes to the Client from the moment they are handed over and the Client or Recipient signs the documents confirming delivery.

6.5. The Seller may establish rules for the provision of delivery services. The Client may review those rules on the Website.

6.6. The cost and terms of delivery are determined by the Seller in accordance with the tariffs of the Seller, an Agent, or a Delivery Service.

6.7. Where Services are not rendered due to the Client's fault, the Seller may demand payment in full. Repeat visits by Seller representatives to provide Delivery Services are charged at the Seller's rates published on the Website.

6.8. Delivery means delivery meeting the terms of trade for the samples.

6.9. "Free Shipping" means delivery of purchased Goods.

6.10. When handing over Goods, the person transferring them may require a document identifying the Client or Recipient and may record the type and number of that document in the accompanying documents. The Seller guarantees the confidentiality and protection of the personal data of the Client and Recipient under this Agreement. If the name on the accompanying documents does not match the identity document presented, the delivery person may refuse to hand over the Goods.

6.11. Upon receipt, the Client or Recipient must inspect the Goods for damage and verify that the Goods and their characteristics match the Order.

6.12. If the Delivery Service loses the Goods, the Seller, in consultation with the Client, either resends the Goods within a reasonable time or cancels the Order and refunds the Client in accordance with this Agreement.

6.13. Photographs of Goods on the Website are illustrative and may differ from the actual appearance. Descriptions and characteristics are not exhaustive and may contain typographical errors. Photographs are published for information only. Sale of Goods presented on the Website takes place strictly after the Client's visual and personal physical inspection of the Goods.

7. Additional services

7.1. The Seller may provide additional services as agreed with the Client, including:

7.1.1. prior inspection of Goods;
7.1.2. installation of Goods;
7.1.3. delivery of Goods;
7.1.4. selection of the size of Goods;
7.1.5. non-warranty repair of Goods.

7.2. The cost of additional services is determined by the Seller upon confirmation of the Order.

8. Exchange of goods of good quality

8.1. The Client may exchange any Goods of satisfactory quality.

8.2. The right in clause 8.1 may be exercised if:

• the product has not been used;

• its presentation and consumer properties are preserved;

• a receipt, cash receipt, or other document confirming payment is available;

• the Goods were not produced or ordered under a separate contract;

• the Goods were not transferred to the Client or Recipient by an Agent or Delivery Service;

• labels, packaging, and manufacturer marking are retained.

8.3. Exchange is carried out on presentation of a passport at the sales offices of Hodoor Wheels. The Client bears the cost of delivering Goods to the sales office.

8.4. The Seller may establish other exchange conditions that do not worsen the Client's position under this Agreement and the law. The Client may learn about current service policies from the Seller's customer support service by calling +44 (744) 0965 747.

8.5. Exchange of Goods of satisfactory quality while preserving the product type is carried out only once.

8.3. Exchange of Goods of inadequate quality is carried out in accordance with the law of England and Wales.

9. Quality assurance of goods and services. Client requirements relating to defects

9.1. Responsibility for defects found during the warranty period established by the Manufacturer rests with the Manufacturer.

9.2. For Goods for which no manufacturer warranty is set, the Seller provides a warranty period of 1 (one) year, excluding the day of sale.

9.3. The Seller may establish other, longer warranty periods for certain categories of goods.

9.4. Requirements submitted by Clients after warranty periods expire are considered by the Seller in the manner prescribed by law.

10. Return of goods of good quality

10.1. The Client may return any Goods of satisfactory quality purchased within 3 (three) calendar days, excluding the day of sale.

10.2. The right in clause 10.1 may be exercised if:

• the product has not been used;

• its presentation and consumer properties are preserved;

• a receipt, cash receipt, or other document confirming payment is available;

• the Goods were not produced and ordered under a separate contract;

• the Goods were not transferred to the Client or Recipient by an Agent or Delivery Service.

10.3. To return Goods, the Client may:

• contact the sales office of Hodoor Wheels;

• submit an application on the Website;

• complete an application through the Seller's customer support service by calling +44 (744) 0965 747.

10.4. Return is carried out on presentation of a passport at the sales offices of Hodoor Wheels. The Client bears the cost of delivering Goods to the sales office.

10.5. Where Goods were paid in cash, the refund is made within 10 (ten) business days of the return of the Goods by transfer to the Client's bank account.

10.6. Where Goods were fully or partially paid by bank transfer, funds are returned within 10 (ten) business days of the return of the Goods by transfer to the Client's bank account.

10.7. Where Goods were fully or partially paid on the Website, the refund is made within 10 (ten) business days of the return of the Goods through the payment system used for the transaction.

10.8. The Client is responsible for the accuracy of the details supplied for the refund.

10.9. Return of Goods of satisfactory quality while preserving their presentation is carried out only once.

10.10. The Seller may establish other return conditions for Goods of satisfactory quality that do not worsen the Client's position under this Agreement and the law. The Client may learn about current service policies from the Seller's customer support service by calling +44 (744) 0965 747.

11. Additional Terms

11.1. "Purchased goods" means Goods that have been paid for and actually received.

11.2. The Seller is deemed to have fulfilled its obligations, and the Client acquires ownership of the Goods, from the moment the Client or Recipient actually receives them, certified by a receipt and signature in the accompanying documents.

11.3. The Client is responsible for delivering Goods to any person named in the Order. The Seller is not obliged to verify the authority of those collecting Goods if they are named as recipients in the Order. The Seller may refuse delivery to persons not named in the Order or require them to confirm their authority. The Seller or its representative is not responsible for transferring Goods to the person named as recipient where the details of the Client or Recipient in the Order are sufficient to identify them. The Client bears full responsibility for the accuracy of the information supplied.

11.4. Any information supplied by the Client in the Order or during registration is deemed reliable and originating directly from the Client. The Client bears all risks and losses associated with the provision of unreliable or incorrect data and may not rely on their inaccuracy in any dispute with the Seller.

11.5. All disputes and controversies connected with performance of this contract are considered and resolved in the manner prescribed by law.

11.6. Where the Client is a sole trader or a legal entity, the pre-trial procedure is mandatory. A claim relating to the conclusion, amendment, performance, or termination of this Agreement must be filed by the injured party within 10 (ten) days of the relevant circumstance. The claim must be reviewed within fifty (50) days of receipt. If no agreement is reached, the dispute is submitted to the London Court of International Arbitration.

11.7. The Seller may assign or otherwise transfer its rights and obligations arising from its relationship with the Client to third parties without the Client's consent.

11.8. The Website may be temporarily partially or fully unavailable due to preventive or other maintenance or any other technical reason. The Seller's technical service may periodically carry out such work.

11.9. The Website contains intellectual property objects, including copyright objects and trade marks. The user may copy or download Website materials solely for personal use. Distribution or other use of such materials is not permitted.

11.10. Where the User or Client has any question or complaint, they should contact the Seller by telephone or other available means. The parties will attempt to resolve disputes by negotiation; where agreement cannot be reached, the dispute is submitted to a judicial authority in accordance with the current law of England and Wales.

11.11. A court declaration that any provision of this Agreement is invalid does not entail the invalidity of the remaining provisions.

12. Responsibilities of the parties

12.1. The parties are liable for breach of this Agreement in accordance with the law of England and Wales.

12.2. The Seller is not liable for damage caused to the Client through improper use of Goods purchased from the Seller.

12.3. Either party is released from liability for full or partial non-performance of its obligations where the failure results from force majeure arising after conclusion of this Agreement.

12.4. Force majeure means extraordinary events or circumstances that the affected party could not have foreseen or prevented by available means, including strikes, floods, fires, earthquakes and other natural disasters, wars, military actions, acts of UK or foreign governmental bodies, and any other circumstances beyond the reasonable control of either party.

12.5. Changes to existing legislation or regulations that directly or indirectly affect either party are not force majeure circumstances, although where such changes prevent a party from performing any of its obligations under this Agreement, the parties shall consult in good faith on an appropriate adjustment.